FAQ’s

We try to keep things simple and straight forward, but if you need to know anything about us, our shop, your order, how to order, payment options……or anything else and we havent answered it on this page, then please do get in touch!

Q. Where is your shop?
A. We are located in rural Norfolk, in a small market town called Diss. Our shop is in the “Heritage Triangle” area of the town, in Cobbs Yard.

7 Cobbs Yard, Diss, Norfolk, IP22 4LB

Q. What time is your shop open?
A. We are open from 10.00 – 4.00 Tuesday – Friday, 9.00 – 4.00 Saturday, Closed Sunday and Monday.

Q. Can we order online and collect from the shop?
A. Yes you can! We have a click and collect option at checkout. Just choose the day and timeslot you would like to collect and we’ll have everything ready for you.

Q. What payment process do you use online?
A. We use STRIPE as our online payment provider.

Q. Do you deliver locally?
A. We don’t deliver ourselves, we use either Royal Mail or Parcel Force so we can post to almost anywhere in the UK. Delivery usually takes 2-4 days.

Q. What happens if my delivery doesn’t arrive or is damaged/incorrect?
A. We are only a small business, so sometimes we can make mistakes. Just give us a ring or send an email and we’ll sort out any problems to the best of our abilities!
01379 650800
info@glutenfreefoodstore.co.uk

Q. What gluten free bread do you have?
A. We have bread delivered three times a week. Tuesday and Friday we have deliveries from Wheat Free Bakery in Scotland. On a Wednesday we have a delivery from Incredible Bakery Company. We can get all sorts of bread from Naan, Pitta, Baps, Baguettes, Sticks, Full sized loaves, Bloomers, Seedy bread, Onion bread, Flatbread, Cobs, White bread, Oat loaves, Rolls, and lots of other cakes including Doughnuts, Eclairs, Choux buns, Belgian buns. It usually sells quickly, so you can place a regular order to make sure you get your favourites.

Q. Do you understand Coeliac disease and food allergies?
A. We both have Coeliac disease, so we totally understand the issues that go with it. We have learnt an awful lot about food allergies since opening the shop, but we are far from experts! We are happy to chat about our products, go through product ingredients with you, and share any tips we have picked up along the way. We cannot offer medical or dietary advice, we will always recommend that you see a health proffessional or dietician.

Q. Do you have anything for Low Fodmap, Dairy free, Vegans or Vegetarians?
A. Yes, we do. We have a lot of Dairy free and Vegan customers, so we do stock suitable products. We do stock Fody Foods range of Low Fodmap sauces. You can always give us a call if you’re looking for something specific, or to check stock availability. 01379 650800.

Q. Do you have an onsite cafe?
A. We wish! Unfortunately, we dont have the space but we can direct you to local places who can cater for you. We do have fresh baked goods in our deli fridge, so you can get a snack to go. One day we would love to have a cafe alongside the shop……..

Q. Do you know anyone who can bake a gluten free celebration cake for me?
A. Yes, we can! We can bake cakes, cup cakes, brownies, tarts, anything you fancy really. We also do savoury bakes like sausage rolls, quiches, pasties, cheese straws, scotch eggs – we’ll try and bake whatever you ask for.  We dont have everything fresh baked in stock all the time, as we dont have an onsite kitchen so we only bake in the evenings when the shop is closed. An onsite kitchen is another dream………….