Returns & Refunds

We want you to be over the moon with your shopping and thrilled with our fantastic customer service. But if you are unhappy in the slightest we would like you to let us know. If you have an issue with your delivery, or to return a product or report a damaged product please call 01379 650800 or email us at

14-day guarantee

If you decide you don’t want any item in your order you can return it to us within 14 days in the condition in which it arrived and we will issue you a full refund for the item. (Please note that you will be responsible for the cost of returning the item if it is not faulty).
This does not affect your statutory rights.

Damaged products
Whilst we try very hard to deliver your items to you in perfect condition if you do receive any that are damaged or faulty then we will issue a replacement product free of charge.

Sign up to our newsletter!

to receive special offers and updates